Gateway 3 · IT Managed Services
Your IT, managed and supported by us
Managed IT services in Egypt. We act as your outsourced IT department and deliver the hands-on work through the packages you choose, for businesses with 20 to 200 users. Hardware, licenses and major projects are quoted separately.
Package
Managed IT Services
- IT Management & Supervision: priorities, reporting and roadmap
- Systems Administration & Support: servers, directory, backups
- Networks Administration & Support: LAN, WAN, Wi-Fi, firewalls, VPN
- Helpdesk & Service Desk: day-to-day user support with ticketing
- IT Vendor & Supplier Management: specs, quotations, renewals
Package
On-Site Helpdesk
- A dedicated on-site resource
- Daily help with devices, printers, email and software
- Backup and replacement: we cover planned and unplanned absences
Package
Business Applications
- HR system: records, attendance, leave
- CRM system: pipelines, workflows, access, reports
- Accounting system: invoicing, expenses, permissions, reports
How we run it
IT management you can rely on
Four maturity levels
Based on ITIL 4, matched to your size and how much you want us to run.
Your team or ours
We complement your own IT staff if you have them, or provide the people.
Backed by our network
Our core team, consultants and IT network stand behind every client.
FAQ
Frequently asked questions
What do your managed IT services include?
IT management and supervision, systems and network administration, helpdesk and service desk, and IT vendor management. On-site helpdesk and business applications support are available as packages.
Who are they for?
Businesses with 20 to 200 users.
Do you replace our IT team?
No, unless you want us to. We complement your own IT staff if you have them, or provide the people.
What framework do you follow?
ITIL 4 IT service management, at four maturity levels matched to your size.
Let's talk about your IT.
Tell us how many users you support and we'll suggest a package.